Exchanges could be done within 14 days of receiving the order, with a 35 EGP for the exchange shipping fees.
Refunds could be done within 14 days of receiving the order, without any extra fees.
For exchange or refunds, kindly follow these steps:
1- Contacts us via:
2- Provide us with the order number and photo of the received product
Our office hours are 10 am - 5 pm on weekdays. All inquiries will be attended to within one working day.
To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.